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FAQ

Ordering

Do you offer financing?

We offer a number of financing plans through Flexiti and Fairstone Financial, ranging from 3 months to 1 year with no interest, no payments on approved credit.  Occasionally, we offer promotions featuring additional longer terms.  See a sales consultant for details.

The financing process is simple and usually takes only a few moments.  Complete an application with one of our sales associates in-store or online to activate the account.   Government-issued picture ID, plus one other piece of approved ID is required with your information.  A credit card allows for a quick application. 

Financing will be provided upon applicant approval!

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What is a Special Order and what are the lead times?

Here at WorldWide Furniture we specialize in custom upholstery, which is designed to suit a particular interior décor.  Our furniture catalogues extend beyond the space in our store.  Any items that are not part of the core line up are considered a custom order.  One of our Furniture Consultants will work with you to find a piece that is perfect for your space.

Due to factors beyond our control, arrival dates on Custom Orders are estimates only.  A non-refundable deposit of 40% is required before any Custom product can be ordered.  We reserve the right to set a higher non-refundable deposit at the time of order.  We do not accept returns on Custom Orders. 

Shipping, Returns & Exchanges

What is the delivery policy?

Our local delivery service starts at $99.99 plus tax within HRM. This includes bringing your furniture inside to the room of your choice, assembling it if needed, and cleaning up all packaging materials. You can read our full Delivery Policy HERE.

What is your return policy?

All sales are final upon delivery or pickup from warehouse.

Due to the unique nature of custom orders, a non-refundable deposit of 20% is required prior to the order being placed. Due to unforeseen delays from our suppliers, or other factors beyond our control, arrival dates on Custom Orders and items that are not in stock are estimates only.

How do I get in contact with your service department?

Complete the information form on our Customer Care page to help us resolve any issues.

Guarantees & Warranties

What is your Sleep Comfort Guarantee?

We want you to be comfortable with your new mattress.  If after the initial break in period you find you’ve made the wrong choice, WorldWide will provide a one-time exchange of a mattress (of equal or lesser value) after a period of thirty days, but before 60 days have elapsed.  To qualify, a mattress protector must be purchased from WorldWide at the time of the mattress purchase and be installed on the mattress for the duration of use and ownership.

What are the warranties on the products you sell?

At WorldWide Furniture our products carry a manufacturer guarantee for quality material and workmanship. Our goal is to uphold the manufactures’ warranty within the parameters they provide. If you have any questions concerning your purchase, please don’t hesitate to contact one of our sales associates.

Do you sell an extended warranty?

We do not sell extended warranties. Instead, we offer our Peace of Mind Coverage that protects you from life’s unexpected accidents like spills, stains, and damages. Plus, if no claims are made during the coverage period, you’ll get 100% of the value back as a store credit! It includes accidental damage protection, in-home service, free cleaning solution, and even covers power components and product replacements.

Some exclusions apply — view full detailsHERE.

Get in touch

Have questions about your order, or a general enquiry?