Frequently Asked Questions


Q: Do you offer financing?
A:

We offer a number of financing plans through CitiFinancial, ranging from 3 months to 1 year with no interest, no payments on approved credit.  Occasionally, we offer promotions featuring additional longer terms.  See a sales consultant for details.

The financing process is simple and usually takes only a few moments.  Complete an application with one of our sales associates to activate the account.   Government issued picture ID, plus one other piece of approved ID is required with your information.  A credit card allows for a quick application. 

CitiFinancial will finance your purchase with an approved application and will manage the account from this point forward.


Q: What is your return policy?
A:

All sales are final upon delivery or pickup from warehouse.

Due to the unique nature of custom orders, a non-refundable deposit of 20% is required prior to the order being placed. Due to unforeseen delays from our suppliers, or other factors beyond our control, arrival dates on Custom Orders and items that are not in stock are estimates only.


Q: What is your Sleep Comfort Guarantee?
A:

We want you to be comfortable with your new mattress.  If after the initial break in period you find you’ve made the wrong choice, WorldWide will provide a one-time exchange of a mattress (of equal or lesser value) after a period of thirty days, but before 60 days have elapsed.  To qualify, a mattress protector must be purchased from WorldWide at the time of the mattress purchase and be installed on the mattress for the duration of use and ownership.


Q: What is your delivery fee and what is included in delivery?
A:

Our delivery fee is $69.99 plus tax. The service includes full set up of non Ready To Assemble merchandise, as well as removal of any debris left from the packaging.  Please check with your sales associate for details.

Please have your space prepared to receive your new furniture as we are not insured to move product beyond what is on our delivery documents. 

All products must be paid in full prior to delivery.  Delivery charges, once goods are received, are non-refundable.  If our delivery service is required for additional products, an additional delivery fee will be applied to the order.


Q: What is expected from me upon delivery?
A:

All balances must be paid in full before the product is available for pick-up or scheduled for delivery­­. Delivery charges, once goods are received, are non-refundable.

As part of our delivery service, we will contact you the day before your booking, with a three hour window for delivery time. Our delivery team will only be responsible for the product that is on the invoice. Please have your space prepared to receive your new furniture as the delivery team will not move existing product to make way for the new items. We will not be responsible for damages to property or furniture should you require us to force the new product into the area.

We believe in creating an environment that is sanitary and safe for our employees. For these purposes, mattresses or box springs must be in mattress bags supplied by our store. For the protection of our drivers we require that you provide a safe environment to complete the delivery. Conditions should include, but are not limited to, shovelled and de-iced driveways, walkways and steps, and secured pets. At their discretion, the delivery team can cancel a delivery if their safety is impaired. An additional delivery fee will be applied to the order for the re-delivery of the product. Our drivers are also required to keep their boots on throughout the entire delivery – we apologize for the inconvenience.


Q: Where do I pick up my furniture and what is expected from me?
A:

For product being picked up at our warehouse at 21 Topple Drive, we require advance notification to access and prepare your order. Please call us at 902-455-9433 at least 40 minutes in advance to advise us of your intended pick-up time and we will coordinate the process with the warehouse. If you reside outside of HRM, we require 24 hours notice in order to identify and inspect the goods.  To help facilitate your pick-up experience, please have a copy of your ID and your invoice. If a third party will be picking up the items, arrangements should be made at the time of purchase.  It is your responsibility to bring any packing materials required to safely transport the product. We will not be responsible for any damages that are incurred after the product has left our facility.

Any products being picked up from our warehouse must be inspected before leaving the building.


Q: What is a special order and what are the lead times on special orders?
A:

Here at WorldWide Furniture we specialize in custom upholstery, which is designed to suit a particular interior décor.  Our furniture catalogues extend beyond the space in our store.  Any items that are not part of the core line up are considered a custom order.  One of our Furniture Consultants will work with you to find a piece that is perfect for your space.

Due to factors beyond our control, arrival dates on Custom Orders are estimates only.  A non-refundable deposit of 20% is required before any Custom product can be ordered.  We reserve the right to set a higher non-refundable deposit at the time of order.  We do not accept returns on Custom Orders.  


Q: What are the warranties on the products you sell?
A:

At WorldWide Furniture our products carry a manufacturer guarantee for quality material and workmanship. Our goal is to uphold the manufactures’ warranty within the parameters they provide. If you have any questions concerning your purchase, please don’t hesitate to contact one of our sales associates.


Q: Do you sell an extended warranty?
A:

On top of the manufacture warranty, we also offer the 5 Year Superior Furniture Protection Plan. The plan offers efficient and friendly service, unlimited service requests, expert advice, in-home service, and up to full replacement.  The coverage includes fabric furnishings, full grain leather furnishings, wood and other hard surfaces.  When you purchase an extended warranty, we provide you with a furniture kit that has a cleaning solution and instructions on how to care for your product. 

Prices vary depending on the product purchased.


Q: How do I get in contact with your Service Department?
A:

If you require service please email images of your product to service@worldwidefurniture.ca.  Please include your full name, invoice number and a brief description.  Whenever possible, digital images of the affected pieces are helpful in resolving issues.